Dispatch answering for field crews
A breakdown at night does not go unanswered.
$149 per month for 350 minutes · $0.39 per minute beyond the bundle.
Who picks up when every crew is out in the field?
Whoever is behind the wheel. You talk over engine noise, the address goes on the back of a hand, half the calls come back to you in the evening. And at night, when someone's pipe bursts, the call rings into an empty room — by morning they are calling someone else.
An emergency is heard straight away
The agent answers around the clock, and the first thing it does is tell an emergency from a routine call — by your own trigger words, not by tone of voice. A night emergency goes to the on-call tech as a phone call; a routine job waits for the morning.
It asks for the address, the nature of the job and how to get on site, quotes the call-out price from your price list and an arrival time, puts the job on the dispatch board and sends the customer an SMS.
In the morning the crew opens the board and sees jobs already written up, with addresses and phone numbers, not a list of missed calls.
What the price includes
- included: Answering on your existing number, around the clock
- included: Emergency or routine call — sorted by your own trigger words
- included: The agent quotes the call-out price from your price list
- included: The job lands on your dispatch board straight away
- included: Arrival time to the customer by SMS
- included: Night emergencies passed to the on-call tech
- included: A summary of every call by email and SMS
- included: Bilingual answering: English and Spanish
- included: The first link to a standard record-keeping system
- paid to the vendor: Carrier minutes — at the carrier's bill
Your price
350 minutes a month
$149 a month
One number and one script
What the tier includes
- included: Everything listed above — for 350 minutes of talk time
Extras
- not included: The second agent and each one after it$115 a month
- not included: Minutes beyond the included bundle$0.39 a minute
- not included: Booking the visit into your calendar$399 a month
- not included: A call back on a website enquiry within 60 seconds$149 a month
- not included: We will link it to your second system$179 a month
- not included: One answering line for several branches$269 per location
- not included: Pay per call, not per minute$149 per 100 calls
- not included: A bespoke agent for a large companyfrom $27,000 a year
Questions
How does the agent tell an emergency from an ordinary call?
By your own trigger words: leaking, no heat, sparking, smell of gas. You write the list, and one message changes it. Anything not on the list becomes a routine job, and the agent offers the next free slot.
Will it quote the call-out price?
Yes — the one you put in its price list: for the call-out, for the diagnosis, for urgency. It makes up no figures of its own. Asked about the final total, it answers that the technician will give it on site.
What is an additional agent?
A second script on a second number: a separate line for commercial sites, for a second city or for another type of work. The first agent is in the price, each one after costs $115 a month.
We already have a dispatcher. Does this replace them?
No. The agent takes the nights, the weekends and the hours when your dispatcher is on another call. During the day it hands the call over by your rule, and still puts the job on the same board.
Tell us how many crews you run and which board you keep jobs on — we will send the quote by email.
We have your request
We answer during the hours listed in the contacts at the foot of the page. The quote and the conversation come first — nothing is signed and nothing is charged.