Round-the-clock call answering
The agent answers your number instead of voicemail.
$149 per month for 100 answered calls · $1.49 beyond the bundle.
Where does a call go when no one can pick up?
To a voicemail nobody listens to. Or to a ringing tone. The caller leaves no message — they dial the next number, and there someone picks up on the first ring. You see it best on Monday morning and Friday evening: that is when calls peak and answers drop.
A line that is never busy
The agent picks up on the first ring, names your company and runs the conversation to your script: what you do, what you charge, when you are free and what to ask the caller before booking.
It takes no lunch break and no holiday. A night call is the same to it as a day call, and ten at once are the same as one. It tells spam and hang-ups from a real enquiry, and you do not pay for those.
After the call a summary arrives: who called, why, and what they were promised. You hear about a new client by email the same minute, not from the client himself a week later.
What every package includes
- included: Answering on your existing number — no need to change carrier
- included: Services, opening hours, address and prices — the agent knows all of it
- included: A script for your industry and rules for transferring to a person
- included: A summary of every call by email and SMS
- included: Call recording, transcript and a list of conversations
- included: Spam and hang-ups: you do not pay for those calls
- included: Bilingual answering: English and Spanish
- included: The first link to a standard record-keeping system
- paid to the vendor: Carrier minutes — at the carrier's bill
Your price
100 answered calls
$149 a month
One number, ordinary volume
What the tier includes
- included: Everything listed above — for 100 answered calls a month
300 answered calls
$399 a month
Peak season, advertising, several lines
What the tier includes
- included: Everything listed above — for 300 answered calls a month
Extras
- not included: Calls beyond the included package$1.49 per call
- not included: Billing by minutes instead of callsfrom $135 per month
- not included: Booking appointments into your calendar$399 a month
- not included: A call back on a website enquiry within 60 seconds$149 a month
- not included: We will link it to your second system$179 a month
- not included: Call answering for a clinic, with a BAA$269 per location
- not included: One answering desk for a chain of locations$269 per location
- not included: A bespoke agent for a large companyfrom $27,000 a year
Questions
We count in minutes, not in calls.
That works too: the same work is sold by the minute — $135 a month for 300 minutes, $399 for 1,000, $599 for 1,750, and $0.39 a minute beyond the package. Calls are the simpler unit where conversations are short; minutes where the caller tells a story.
What counts as an answered call?
A conversation where the agent got to the heart of the matter. Spam, robocalls and a hang-up in the first second do not count at all — you do not pay for them. They stay out of the summary too, so in the morning you read enquiries, not a list of incoming calls.
Will the customer realise they are not talking to a person?
Most likely yes. The agent introduces itself and does not pretend to be a live employee. That does not hurt bookings: what annoys people is not a robot, it is a voicemail they talk into and never get a call back from.
We have a receptionist. Is this instead of them?
No. The agent takes what a receptionist physically cannot: the second line, the evening, the weekend and the lunch hour. During the day it hands the call to your receptionist by your rule — to the number you name, in the hours you name.
Tell us how many calls you take a month and when they peak — we will send a quote by email.
We have your request
We answer during the hours listed in the contacts at the foot of the page. The quote and the conversation come first — nothing is signed and nothing is charged.