A voice agent built to order
A script built for your process, not for a template.
From $27,000 a year: the build and the running on one invoice.
What do you do when your way of working does not fit a template?
Usually you bend yourself to fit someone else's box. A department with its own call transfer rules, seven systems and data requirements does not fit a template. After that you either buy another box, or leave things as they are and keep people on the phone.
The agent works the way you work
First we map how a call travels through your business today: who answers, what they ask, where they write it down, when they hand over to a person and what happens at night. The script comes out of that, not out of our template.
Then the build: the voice, the logic of the conversation, links to all your systems, access rights and the rules by which a call goes to a person. We size the load in advance, so that at peak hour the agent does not turn into a queue.
After launch we keep the agent running: we listen to conversations, adjust the script, keep the links alive through updates. That is already in the annual invoice — there will be no separate line.
What the annual contract includes
- included: A review of how your calls are answered today
- included: A script with your rules: who gets a call and when
- included: Links to all your record-keeping systems
- included: Sizing for load and simultaneous conversations
- included: Access rights and rules for handling call recordings
- included: Running the agent, reviewing conversations and editing the script
- included: A named person responsible on our side
- included: Reports in the form you need them
- paid to the vendor: Carrier minutes — at the carrier's bill
Your price
Annual contract
from $27,000 a year
The build and the running on one invoice
What the tier includes
- included: Everything listed above for twelve months
- included: How much is the build and how much the minutes is visible in the quote
Extras
- not included: Standard call answering with no buildfrom $135 per month
- not included: Pay per call, not per minute$149 per 100 calls
- not included: One answering desk for a chain of locations$269 per location
- not included: Call answering for a clinic, with a BAA$269 per location
- not included: We will link it to your second system$179 a month
- not included: A link to a closed record-keeping systemon quote
- not included: Booking appointments into your calendar$399 a month
- not included: A call back within 60 seconds$149 a month
Questions
Why is the price annual only?
Because the build and the running are one job: a script made for you lives and gets edited all year. It does not end with a one-off handover — so the invoice is annual, and it covers both at once.
What makes up the sum?
Of the size of the build and the volume of conversations. How much of the annual sum goes to the build and how much to the minutes is visible in the quote — as a line, not one lump figure.
We have security and data requirements.
We go through them before the build: where recordings are kept, how long they live, who has access to them, what is stripped out of transcripts. We read your client's or insurer's requirements and answer them in writing.
We are not sure we need a custom build.
Then start with standard call answering: it costs $135 a month and runs on your number. A custom build is for where a standard script does not describe your process, not for where a company is simply large.
Tell us how your calls are answered today and which systems you work in — we will come back with a quote by email.
We have your request
We answer during the hours listed in the contacts at the foot of the page. The quote and the conversation come first — nothing is signed and nothing is charged.