Support for your own IT department
Your engineer stays. We take the routine.
$65 per seat per month · $112 per hour beyond the subscription.
How much of your engineer's time goes on passwords and new laptops?
Half the week. You hired him to run the servers and the network, and instead he resets forgotten passwords, installs updates and sets up machines for new starters. Projects stall, and when he takes leave nothing moves at all.
Your engineer does the job you hired him for
Small staff tickets, onboarding and offboarding, updates and asset records move to us. Your engineer goes back to what you hired him for: the systems nobody else knows.
Who answers for what goes on paper before the work starts, so “that is not mine” never comes up mid-outage. The monitoring and inventory tools are ours, everyone has their own login, and your engineer sees what we did.
Your engineer's leave or sick day stops being an event for the company.
What moves to us
- included: Staff write to us, not to your engineer
- included: Onboarding: account, mailbox, access and a machine ready for day one
- included: Offboarding: access closed the same day, the data stays with the company
- included: System and application updates on every machine
- included: Watching the computers: disks, batteries, errors
- included: Hardware and licence records: who has what and when it runs out
- included: The split of responsibility on paper before the work starts
- included: Cover for your engineer during leave and sick days
- included: A quarterly review with your engineer, not over his head
- paid to the vendor: Licences and hardware at the supplier's invoice, mark-up $0.00
Your price
Co-managed IT
$65 per seat per month
We count filled seats: a smaller team means a smaller bill.
What the tier includes
- included: Everything listed above — for every person
- included: The monitoring and inventory tools are ours
- not included: Work beyond the subscription is billed by the hour
Extras
- not included: Projects and work beyond the subscription$112 an hour
- not included: Servers and network looked after$90 per server per month
- not included: We watch for attacks around the clock+$26 per seat per month
- not included: Backups and a check that they actually restore$1,340 per site per year
- not included: Moving the fleet to Windows 11$130 per machine
- not included: An IT health check before you subscribe$1,120 up to 25 seats
Questions
Our engineer will think he is being replaced. What then?
Bring him to the first conversation. He stays the owner of the systems and decides himself what to hand over and what to keep. The split of responsibility goes on paper before the work starts — and he signs it too.
How is this different from full managed IT?
In scope and price. Here you keep your own engineer and we take the stream of small tickets and the routine. Full managed IT costs more: there we answer for everything, and knowing your company is our job too.
We already have our own monitoring tools. Do we have to change them?
Not necessarily. We work in yours if you can give us access, or we bring our own and include them in the seat price. What stays is decided in the first week and put on paper.
How long does it take you to get up to speed?
Two weeks. The first goes on counting machines, accounts and licences, the second on taking over access and switching tickets to us. By week three staff write to us and your engineer is back on his own work.
Tell us how many staff you have and what you want off your engineer's plate — we will email the quote.
We have your request
We answer during the hours listed in the contacts at the foot of the page. The quote and the conversation come first — nothing is signed and nothing is charged.