Privacy policy
What this document is about
This sets out what data about you reaches FINLEADGEN LLC, where it comes from, what it is for and what you can do with it. These are the rules for this site and its forms, for correspondence by email and for conversations with our voice agent by telephone.
If your contract with us says otherwise, the contract prevails. These rules are the general ones: they are written for anyone who simply visited the site or called, and they require neither registration nor a signature from you.
What data reaches us
What you leave yourself. Your name, work email, phone, company name and the text of your enquiry — what you type into the form. Two fields are required: what to call you and the email the answer will go to. The rest is optional.
What arrives with the request. The address of the page you sent it from, the first page of your visit, where you came from, which advertisement brought you, the time of sending and the text of the box you ticked. This is needed to know which page led to the conversation, and to know exactly what you agreed to.
What stays in the browser. The first page of the visit, where you came from and which advertisement brought you are held in your browser's memory and go nowhere until you send a request. Separately from that, the site runs Google Analytics: it counts the pages opened and the requests sent, and that de-identified data goes to Google. Advertising counters of Google Ads and Microsoft Advertising will be switched on together with paid advertising. You can refuse at any time: the site listens to your browser's Global Privacy Control signal and switches all of the above off before it loads.
What the phone hears. Our numbers are answered by a voice agent, and the call is recorded together with a transcript. The details are in the call recording notice.
What we do not ask for. Card numbers, bank details, passwords, medical information and identity documents are not collected through the site's forms. If such data is needed for the work, we take it by another channel and under a separate agreement.
What we need it for
To answer you: to work out a quote, to ask clarifying questions, to call or write. Without a name and an email a request stops being a request — there is nothing to answer to.
To do the work and issue an invoice, if we have started working together, and to keep documents for as long as the accounts require.
To understand which page and which advertisement bring conversations — otherwise we are paying for advertising blind. And to protect the site and the mailbox from robots and mass mailings.
Who receives it
To the contractors without whom the service physically does not work: the email provider, telephony, hosting, the system that holds enquiries. Each gets exactly the part it needs for its own job and is bound to us by a non-disclosure agreement.
The request you left on this site we sell to nobody and hand over to nobody for money or other benefit: it reaches our salesperson and lives in our system. Our advertising platform works with enquiries that arrive through partners' sites, and its rules do not extend to your data from this site.
Where the law requires it — to a court or a public authority, if the request is properly made. And to a new owner of the company, if the company is sold or merged, together with the obligations under this document.
How long we keep it
The request and the correspondence — while the conversation is going on, and afterwards for as long as the accounts and your state's law require. What sits in the browser is erased at the end of the visit. Call recordings — under the rules in the recording notice.
If you have asked us to delete your data, we delete it and keep only what the law obliges us to keep — documents on paid invoices, for example. We will tell you plainly what remains and why.
Your rights
Wherever you live, you can ask us to tell you what data about you we hold, to send you a copy of it, to correct a mistake, to delete it or to stop writing to you. We charge nothing for this and set no conditions in return.
Residents of California, Virginia, Colorado, Connecticut, Utah, Texas and other states with their own data law have the same rights written into statute, plus the right to opt out of the sale and sharing of data and the right not to receive worse service for having used that right.
How to use them. Write to us at the email address in the footer of this page; the separate "Do Not Sell or Share" link is there too. We will make sure the message came from you and reply within the time your state's law allows — under the California rule that is forty-five days. A representative may also apply: we will then ask for proof of authority.
Children and visitors from outside the US
The site and the services are meant for companies, not for children: we deliberately do not collect data on people under sixteen. If such data has reached us by accident, write to us and we will delete it.
We operate in the United States, and the data is processed here. If you write to us from another country, you are sending it here knowingly.
When this document changes
The date of the last revision sits under the heading. If something material changes — the data collected, its purpose or the circle of those who receive it — we will change the date and tell those we are in correspondence with. Earlier revisions are kept and sent on request.
The terms on which we work are in the terms of service.