Patient records kept protected
Health data kept apart and kept watched.
$168 per seat per month on an annual agreement · $186 month to month.
Where do patient records sit today, besides the practice software?
In email, in a shared folder, in the thread with the lab and on the front desk phone. That suits everyone until someone asks who exactly opened a record last Tuesday. Answering that takes more than a day.
You can see who opened a record and when
Records move to a place where every login has a name: reception sees the schedule, the clinician sees the record, accounting sees the invoice. Who opened a record and when stays visible on any later day — you will not have to piece that answer together.
Email and exchanges with labs, insurers and contractors move to a protected channel. With everyone who touches your data we sign a data protection agreement — ourselves included.
Phones and computers used to open records are encrypted and kept under watch: a lost front desk phone stops being an incident you have to report to anyone.
What record protection includes
- included: Everyone gets their own login and role: who sees what in the records
- included: Who opened which record and when — all visible
- included: Protected email and exchange with labs and insurers
- included: Encryption and management of the devices used to open records
- included: Data protection agreements with contractors, us included
- included: Written policies, staff training and incident reviews
- included: An annual risk assessment and a plan to close it out
- paid to the vendor: Licences for practice and record-keeping software — at the vendor's invoice
Your price
Record protection on top of your IT
+$40 per seat a month
If we already look after your computers.
What the tier includes
- included: Roles, protected exchange, BAA agreements and a login history
The whole seat, protection included
$168 per seat a month
Support, security and record protection on one invoice. Monthly — $186.
What the tier includes
- included: Full support for the computer and round-the-clock watch
- included: Roles, protected exchange, BAA agreements and a login history
Extras
- not included: We watch for attacks around the clock$18 per endpoint a month
- not included: Backups and a check that they actually restore$1,340 a year
- not included: If you are breached, we investigate — monthly$670 a month
- not included: Questionnaires your client has sent$1,350 per questionnaire
- not included: Security directorfrom $2,500 a month
- not included: Call answering at the clinic by a voice agentfrom $269 per location
- not included: Preparing for a cyber policy renewal$2,250 one-off
- not included: Employee computers looked afterfrom $102 per seat
Questions
There are six of us in a dental practice. Isn't this for big clinics?
No. The law looks at the data, not at headcount: the duty is the same for a practice of six and one of six hundred. The invoice, though, is counted per seat, so six people pay ten times less than sixty.
We already have practice software for patients. Isn't that enough?
No. The software stores the records but answers for nothing around them: email, shared folders, phones, USB sticks, the access of a receptionist who has left. That is what you get asked about, not the software itself. And we leave the software alone.
Do you sign a data protection agreement?
Yes. We sign one ourselves and put the same agreements in place with everyone else who touches your data: the lab, billing, the cloud provider, the hardware contractor. We keep the list of those agreements and keep it current.
What do you show if the data does leak?
The record login history, the written policies, the training and the risk assessment — those four are asked for first. They are gathered in advance and ready, and the notification deadlines sit in the action plan for that day.
Tell us the number of seats and the software you keep records in.
We have your request
We answer during the hours listed in the contacts at the foot of the page. The quote and the conversation come first — nothing is signed and nothing is charged.