An annual managed IT contract
One rate per seat, one invoice, one owner.
{annual} per seat a month on an annual contract.
How many tickets are waiting for your technician today?
The same as yesterday. He is one person for four buildings and three hundred machines. A leaver's account stays alive until the quarter ends, because there is nobody to close it. Updates are put off until an inspection fails. The contractor comes out on call and bills you for the urgency.
The year's total is known before you sign
One rate per occupied seat a month, one line on the invoice and one person answering for your contract. The total is known a year ahead — you defend it once instead of going back to procurement after every breakdown.
The rate covers staff support, machine upkeep, updates, onboarding and offboarding, and an inventory of hardware and licences. We have no out-of-hours rate: an hour of work costs the same on a Wednesday afternoon and on a Friday evening.
Your own technician stays: we take the first line and the routine, and he gets on with what you keep him for.
What a seat includes
- included: Staff support with no ticket counter
- included: Computer upkeep: Windows 11 and macOS
- included: System and application updates
- included: We run Microsoft 365 or Google Workspace
- included: Antivirus and computer protection
- included: Onboarding: access and a machine ready for day one
- included: Offboarding: access closed the same day
- included: An inventory of hardware and licences with renewal dates
- included: A dedicated engineer and a named owner
- paid to the vendor: Licences, hardware and state tax at the supplier's bill, markup $0.00
Your price
The whole seat
$102 per seat per month
An annual contract. People, machines and licences.
What the tier includes
- included: Everything listed above, on every seat
A seat with monitoring
$128 per seat a month
Plus round-the-clock attack detection and response.
What the tier includes
- included: Everything listed above, on every seat
- included: We watch for attacks around the clock and respond
- included: Account protection: sign-in, passwords, sessions
Resident call answering
$269 per department a month
A voice agent on the department's phone, 500 minutes.
What the tier includes
- included: Round-the-clock call answering and transfer to the right person
- included: From the second department — $242 a month
Extras
- not included: Separate protection for health data+$40 per seat a month
- not included: A server under watch$90 per server per month
- not included: Backups and a check that they actually restore$1,340 per site per year
- not included: Moving the fleet to Windows 11$130 per machine
- not included: Cabling and Wi-Fi installation$165 per point
- not included: An engineer's visit and one-off work$112 an hour
- not included: An IT survey before the contract$1,120 up to 25 seats
- not included: One more department on call answering$242 a month
Questions
How is the annual contract total worked out?
By multiplication. Forty seats at $102 a month come to $48,960 a year, and that figure is known before you sign. It does not move with the number of breakdowns and does not grow with urgent call-outs — only with the number of occupied seats.
We have our own technician. Is this instead of him?
No. We take the first line and the routine — onboarding and offboarding, updates, alerts — and he stays on what only he knows: your systems, your people, your buildings. Who answers for what is put on paper before the work starts.
What happens to our data and access?
Everyone has their own login, and rights follow the job title. When someone leaves, access closes the same day, while their mail and files stay with the organisation. Anything your audit asks for beyond that is a separate line, named before you sign, not after.
Can we start somewhere other than the beginning of the year?
Yes. The contract runs twelve months from any date, and the first invoice goes out for the number of seats taken on. If your fiscal year ends sooner, we split the contract into two invoices so the money is not lost.
Tell us the number of seats and buildings — we will send a quote for the year and a draft scope of work.
We have your request
We answer within the working window listed in the contacts at the foot of the page. First the quote and a conversation — nothing is signed and nothing is charged.