--- title: "Terms of service" description: "The terms on which FINLEADGEN LLC provides services: order and quote, payment, rights to the work, liability and Florida law." locale: en canonical: https://finleadgen.com/en/legal/terms source: https://finleadgen.com/en/legal/terms.md --- # Terms of service ## What this document is These are the general terms on which FINLEADGEN LLC provides services and on which you use this site. They apply until we have agreed otherwise in writing. The order of precedence is this: first a signed contract, then the quote you accepted, then this page. If the quote says one thing and the page another, the quote is right: it was written for your task. ## How we start working You leave a request or write to us. We ask questions, work out the numbers and send a quote: what we will do, by when, for how much and what is needed from your side. Work begins when you have confirmed the quote in writing. An email counts as written confirmation — we do not require a separate stamped document. Anything not in the quote is separate work and a separate quote. We do not do things "while we are at it" and we do not invoice after the fact for work you did not know about. ## Invoices and payment A subscription is invoiced in advance for the period, one-off work on completion or by stages, as set out in the quote. Invoices are payable within thirty days unless the contract says otherwise. Licences, hardware and state tax go on the invoice at the supplier's price, as their own line and without any markup from us. The exchange rate, the supplier's tariff and the tax rate are not set by us. If an invoice goes unpaid, we write first. Suspending work is a last resort, and we give warning of it in advance and in writing. ## What we do We work to the practices accepted in the industry and keep a named owner for your company — the person you go to when something has gone wrong. We use access to your systems only for the work we agreed on. Your data and documents remain yours: we do not use them for anything else and show them to nobody outside your project. If one of our subcontractors is brought in for the work, we answer for them as for ourselves. You do not need to meet them or sign anything with them. ## What we need from you Access, accounts and permissions without which the work cannot be done — and one person on your side who can make decisions and answer questions. Software licences are registered in your name and remain yours. We can buy and manage them for you, but the right to use them belongs to you, and it does not go anywhere when we part. The data you pass to us must have been obtained lawfully, and you must have the right to pass it on. We rely on that and do not check where it came from. ## Term, renewal and parting A monthly subscription renews each month until one side declines. An annual contract runs for a year and renews for the same term unless someone says otherwise. You may withdraw by writing thirty days before the end of the paid period. We see the paid period through to the end and hand over: passwords, documents and a description of how everything is put together — in a form another engineer can use. We may also withdraw from the work — on the same notice, except where the law or the safety of your own systems requires stopping immediately. ## Rights to what has been made Code, texts, configurations and documents made for you and paid for by you belong to you from the moment of payment. Our own tools, templates, libraries and platform remain ours; for everything built on their basis you receive a perpetual right of use, which does not depend on whether we go on working together. We do not publish your name or your logo without separate written consent. We may describe the task and how it was solved without identifying you — no names, no figures, no details by which you could be recognised. ## Confidentiality and data Everything we learn about your company is confidential. We do not disclose it during the work or after it has ended, and we require the same of everyone involved in your project. How we handle personal data is set out in the [privacy policy](https://finleadgen.com/en/legal/privacy). If your industry needs a separate place for such data — for medical information, say — that is arranged by a separate agreement before the work starts, not after. ## Limits of liability We answer for our work. We do not answer for lost profit, for downtime not caused by us, or for failures at your suppliers and carriers. The overall limit of our liability is the amount you paid us in the twelve months before the event. Where the law does not allow such a limit, it does not apply. No service promises that trouble will never come. We promise something else: to be ready for it in advance and to be there at the moment it happens. ## Law, disputes and the site These terms are governed by the law of the State of Florida. We first try to settle a dispute by conversation and correspondence; if that fails — the courts of the State of Florida at our place of registration. Each side bears its own legal costs unless the court decides otherwise. The materials on the site belong to us. Reading them, quoting them with a link and forwarding them to colleagues is fine; passing them off as your own and reselling them is not. What is written on the site is a guide for the conversation: the obligation arises from the quote we sent to you specifically. The date these terms were changed sits under the heading; material changes apply to new orders, while work already under way stays under the revision it began with.