---
title: "How we work"
description: "The rules the work and the invoice follow: a quote before the start, $0.00 markup on other people's goods, one hourly rate. And what we will not take on."
locale: en
canonical: https://finleadgen.com/en/company/how-we-work
source: https://finleadgen.com/en/company/how-we-work.md
---

# How we work

The rules the work runs by and the invoice follows.

**$0.00 markup on other people's products. One hourly rate, any day.**

## Why is a contractor's invoice always bigger than you expected?

Because it has lines nobody mentioned before the work: a markup on licences, an out-of-hours rate after six in the evening, a minimum block of hours, a site visit nobody asked for. You end up working it out after the fact, once the job is already done.

## Rules that do not change along the way

The price is named before the work and in writing. The quote is the first thing you receive: scope, deadline and amount. If the scope changes along the way, the quote changes — not the invoice after the fact.

Markup on other people's goods is $0.00. Microsoft, Google, Adobe and Autodesk licences, hardware and state tax go as their own line at the supplier's bill, exactly as it is.

An hour of work costs the same on a Wednesday afternoon and on a Friday evening: we have no out-of-hours rate. What we answer for and what you answer for is written down before the start, rather than being worked out in the middle of an outage.

## How the work goes

1. **A conversation** — Fifteen minutes about what you have and what is getting in the way. No two-page questionnaire and no promises nobody has checked.
2. **A quote** — A written scope of work, a deadline and an amount. Everything that is not included is named right there with its own price — so that it does not surface on the invoice.
3. **Contract and access** — We sign what is in the quote. Every engineer has their own access: it is visible who went where and why. We do not create one shared account for everybody.
4. **The work** — A task has one owner with a name and a phone number. You can see what is done and what comes next, instead of learning it from the invoice.
5. **A review** — Once a quarter we go over what broke, what cost money and what to change next. It is a conversation about your numbers, not a report about ours.

## What we turn down

It is easier to refuse than to redo. We do not take on work where you can see in advance that the promise will not be kept:

- work without a written quote — "just do it for now, we will count later" ends with an invoice nobody expected;
- changes that bypass what was agreed — a verbal request past the owner breaks both the deadline and the price;
- access under a shared account — what cannot be broken down by name, nobody can protect;
- projects where there is nobody on your side to make decisions: the clock runs and you are the one paying for it.

### What is included in the quote, and what comes as a separate invoice?

The quote covers our work: hours, scope and deadline. Licences, hardware and state tax go as their own line at the supplier's bill — with no markup. There is nothing else on the invoice.

### What happens if the scope grows along the way?

We stop and re-price the quote. We do not quietly do more than was agreed in order to present the hours later: the decision about a new scope is yours, and you know the amount in advance.

### We have our own IT person. How do you divide the work?

In writing, before the start. Who covers the first line, who does the updates, who handles access, who talks to the vendor — set out by name. "That is not my job" stops being discovered in the middle of an outage.

## Where to start

Describe the task — we come back with a quote and an order of work.